Terms and Conditions
Last updated: 16th September 2025
1. Introduction
1.1 These booking conditions, together with our privacy notice and any other information we provide before confirming your booking, form the basis of your agreement with Go Globe (Yorkshire) Ltd, 2 Church Street, Dewsbury, WF13 1LB (“we”, “our”, “us”). Please read them carefully, as they set out the rights and obligations of both parties.
1.2 In these booking conditions, “you” and “your” refers to the lead passenger named on the booking, along with all other travellers listed on the booking or added to it at a later date. By making a booking with us, you confirm that you have the authority to act on behalf of all named passengers.
1.3 Go Globe (Yorkshire) Ltd generally acts as an agent for suppliers such as airlines, hotels, and tour operators. Your contract will be directly with those suppliers, whose terms and conditions apply. Our responsibilities depend on the type of travel arrangements booked, and we explain this clearly below.
2. Making a Booking
2.1 By booking with us, you agree that:
- You are at least 18 years old.
- You have read, understood, and accepted these booking conditions.
- You are responsible for ensuring all details supplied are accurate.
2.2 A deposit or full payment (as advised at the time of booking) must be made when confirming your arrangements.
2.3 Please check all documents carefully on receipt. Errors must be reported immediately, as changes may not always be possible and could result in additional costs. Names provided must exactly match those on travellers’ passports.
3. Payments
3.1 If you pay only a deposit at the time of booking, the balance must be settled by the due date advised on your booking confirmation. Failure to pay may result in cancellation of your booking by the supplier, along with cancellation charges as set out in their conditions.
3.2 All monies paid to Go Globe (Yorkshire) Ltd are held on behalf of the supplier(s) until such time as payment is passed to them.
4. Contracts and Responsibilities
4.1 We will arrange for you to enter into contracts directly with suppliers (for example, airlines, hotels, car hire companies, transfer providers, and tour operators). Their terms and conditions apply, and you should read them carefully as they contain important information, including limits on liability.
4.2 Where your booking constitutes a package holiday as defined under The Package Travel and Linked Travel Arrangements Regulations 2018, Go Globe (Yorkshire) Ltd may be considered the package organiser. In this case, additional rights and protections will apply, as set out in section 12 below.
5. Flights
5.1 When booking with low-cost or scheduled airlines, we may act as your booking agent. Your contract will be directly with the airline, and you will be bound by their terms. We accept no responsibility for the performance of flight services, which remain solely the airline’s responsibility.
5.2 Where charter flights are booked, we act as agent for the ATOL-protected flight provider. Your contract will be directly with that provider.
6. Changes and Cancellations by You
6.1 All change or cancellation requests must be made in writing by the lead passenger. They will only take effect once received by us. Suppliers may impose amendment or cancellation fees (which can be up to 100% of the booking value).
6.2 Any discounts applied by Go Globe (Yorkshire) Ltd are subject to the booking being fulfilled. If the booking is changed or cancelled, any discount may be withdrawn.
7. Changes and Cancellations by Suppliers
7.1 If a supplier makes changes to or cancels your arrangements, we will inform you as soon as possible. The supplier may offer alternatives or a refund. Unless we are the package organiser, we cannot accept responsibility for such changes.
8. Service Charges
We may apply service charges for our administration, which will be shown clearly on your booking confirmation. These may include:
- ATOL or financial protection contributions (where applicable)
- Administration charges for supplier failure cover
- Booking service fees
9. Our Liability
9.1 Where we act solely as an agent, we are not responsible for the actual provision of travel services. Our responsibility is limited to booking in line with your instructions.
9.2 If Go Globe (Yorkshire) Ltd is found liable to you for any reason, our liability will be limited to a maximum of three times the total booking cost (or a proportion of this if only part of the group is affected). This does not limit liability for death or personal injury caused by our negligence.
10. Complaints
10.1 If an issue arises while travelling, it must be reported immediately to the supplier or local representative so that they have the opportunity to resolve it.
10.2 Complaints on return should be directed to the supplier named on your booking confirmation. We will assist where possible. If the matter cannot be resolved, you may use the Travel Trust Association’s independent dispute resolution scheme if applicable.
11. Financial Protection
11.1 Where you purchase ATOL-protected arrangements through us, you will receive an ATOL Certificate. This confirms what is financially protected and who is responsible.
11.2 Some arrangements may not be ATOL protected (e.g. low-cost flights booked alone). Where relevant, we will add supplier failure insurance to safeguard your booking, which may incur an administration fee.
12. Where We Are the Package Organiser
12.1 Where your booking qualifies as a package under The Package Travel Regulations, Go Globe (Yorkshire) Ltd will be responsible for the proper performance of all included services, even if provided by third parties.
12.2 We provide financial protection for flight-inclusive packages via our ATOL licence (details provided on booking confirmation). Non-flight packages are protected by the Travel Trust Association’s bonding arrangements where applicable.
12.3 If you experience difficulty while travelling and require assistance (e.g. information on medical services, consular support, or alternative arrangements), we will provide appropriate help. Any additional costs caused by your own actions will be your responsibility.
13. Travel Trust Association (TTA)
We are a member of the Travel Trust Association (TTA). Membership requires us to maintain high service standards and provides an independent dispute resolution service. Further details can be found on their website: https://www.thetravelnetworkgroup.co.uk/complaints-procedure
14. Special Requests
Any special requests (e.g. dietary requirements, room location, mobility assistance) must be notified at the time of booking. We will pass these on to suppliers, but cannot guarantee they will be fulfilled.
15. Insurance
Travel insurance is strongly recommended. It should include cover for medical emergencies, repatriation, cancellation, lost baggage, and supplier failure. If you travel without adequate insurance, we will not be liable for any losses that would otherwise have been covered.
16. Accommodation Standards
16.1 Ratings are provided by suppliers and should be treated as a general guide. Standards vary by country.
16.2 Safety standards abroad may not match those in the UK. Please take sensible precautions and familiarise yourself with emergency information.
17. Room Allocation
Rooms are allocated on arrival. Check-in and check-out times should be confirmed directly with the accommodation. Local taxes or resort fees may be payable directly at check-out.
18. Building Works
Occasionally, properties undergo refurbishment. If we are made aware of works likely to affect your stay, we will notify you before or soon after your booking is confirmed.
19. Travel Documents
Tickets, vouchers, and other documents will be sent to you by email or post. We are not responsible for losses once documents have left our offices, unless caused by our negligence.
20. Passports, Visas & Health Requirements
20.1 It is your responsibility to ensure you have the correct passports, visas, and health documents. Most destinations require at least six months’ passport validity from your return date.
20.2 We can provide general guidance, but you must confirm requirements with the relevant embassy/consulate. Neither we nor suppliers accept liability if you cannot travel due to failing to meet entry requirements.
21. Final Travel Arrangements
Please reconfirm flight times with your airline at least 72 hours before departure. You should arrive at the airport in good time for check-in.
22. Force Majeure / Unavoidable Circumstances
Neither we nor suppliers are liable for cancellations or delays caused by events beyond our control, such as war, terrorism, pandemics, strikes, natural disasters, or severe weather.
23. Behaviour
Suppliers reserve the right to terminate your stay without refund if your behaviour is deemed unacceptable. You may also be required to pay for any damage caused.
24. Privacy Notice
We are committed to protecting your personal data. Full details can be found in our privacy notice, available on request or via our website.
25. Law and Jurisdiction
These booking conditions are governed by English law, and any disputes will fall under the exclusive jurisdiction of the courts of England and Wales.
