Privacy Policy

Last updated: 16th September 2025

1. Introduction

Go Globe (Yorkshire) Ltd (“Go Globe”, “we”, “our”, “us”) is the controller and is responsible for your personal data. We are committed to respecting your privacy and protecting your personal information.

This Privacy Policy explains:
When we collect personal data about you;
The types of personal data we collect;
Our legal basis for using your personal data;
How we keep it safe;
Who we share personal data with;
Marketing communications;
Data retention;
Your rights and choices;
How to contact us; and
How to make a complaint.

2. When we collect personal data

We collect personal information about you whenever you interact with us, including when you:

Make a booking;
Contact us by phone, email, post, WhatsApp or via our website;
Subscribe to our newsletters or marketing communications;
Enter competitions or surveys;
Provide feedback or reviews;
Create an account on our website.

We may also collect information automatically when you use our website (through cookies and analytics tools) and from third-party sources such as social media, payment providers, or travel partners.

3. Types of personal data we collect

Personal data means any information that can identify you. The types of personal data we may collect include:

Identity Data: full name, date of birth, gender, passport details, nationality. Contact Data: email address, phone numbers, billing address, and emergency contact details.
Financial Data: payment card details, bank account information.
Transaction Data: details of your bookings, travel services purchased, payments made.
Technical Data: IP address, browser type, login details, device type, cookies.
Profile Data: your interests, booking history, survey responses, feedback.
Usage Data: how you use our website or services.
Marketing Data: your preferences for receiving marketing from us.

Special Categories of Personal Data (only collected with explicit consent):

Dietary requirements (which may indicate religious beliefs);
Health data (e.g. disabilities, medical conditions);
Nationality (which may disclose ethnicity).

4. How we use your personal data

We will only use your personal data when we have a legal basis to do so. This includes:

Contract: to make, manage and fulfil your booking.
Legitimate Interests: to run and improve our business, analyse trends, and provide customer support.
Legal Obligations: to comply with UK laws, border controls, and safety regulations.
Consent: where you have agreed to receive marketing or where we need to process sensitive data (e.g. dietary or health requirements).

5. How we keep your data safe

We use appropriate security measures (technical and organisational) to prevent unauthorised access, misuse, loss, or disclosure of your personal data. Access to personal data is limited to employees, agents, and suppliers who have a business need to know.

6. Who we share your personal data with

To provide travel services, we may share your information with:

Airlines, hotels, transfer providers, and tour operators;
Insurance and financial service providers;
IT and payment service providers (such as Barclaycard or Stripe);
Professional advisers such as auditors, regulators, or legal authorities;
Social media and marketing platforms (such as Google, Facebook, Instagram).

In some cases, your personal data may need to be transferred outside the UK/EEA (for example, to airlines or hotels abroad). Where this happens, we ensure adequate safeguards are in place, such as contractual clauses or transfers to countries with recognised data protection standards.

7. Marketing communications

If you consent, we may send you marketing communications about our latest holidays, offers, and services.

You can opt out at any time by:

Clicking “unsubscribe” in our emails;
Replying STOP to SMS or WhatsApp messages;
Contacting us directly (see section 10).

8. Data retention

We will keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy legal, accounting, or reporting requirements.

Typically, booking records are retained for up to 7 years after travel. After this period, your data will be securely deleted or anonymised.

9. Your rights

Under UK data protection law, you have the right to: