Package Rights

Key rights under The Package Travel and Linked Travel Arrangements Regulations 2018


  • Travellers will be provided with all essential information about their package before the travel contract is concluded.
  • There will always be at least one organiser who is legally responsible for the proper performance of all travel services included in the package.
  • Travellers will be given an emergency telephone number or a contact point to reach the organiser or travel agent while travelling.
  • Travellers may transfer their package to another person with reasonable notice. Additional costs may apply.
  • Package prices can only be increased if specific external costs rise (e.g. fuel prices or taxes) and only if this is clearly stated in the contract. Any increase must be communicated no later than 20 days before the start of the trip. If the increase exceeds 8% of the total price, travellers may cancel with a full refund. If costs decrease, travellers are entitled to a price reduction.
  • Travellers may cancel the contract without paying a termination fee and receive a full refund if significant elements of the package (other than the price) are changed substantially. If the organiser cancels the package before departure, travellers are entitled to a refund and, where appropriate, compensation.
  • Travellers may also cancel the contract before departure without paying a fee if unavoidable and extraordinary circumstances occur at the destination (e.g. severe security risks or natural disasters).
  • Travellers may cancel at any time before departure, subject to an appropriate cancellation fee that reflects the organiser’s costs.
  • If, after the start of the package, important parts of the trip cannot be provided as agreed, suitable alternative arrangements must be offered at no additional cost. If the organiser fails to resolve issues which substantially affect the trip, the traveller may cancel without paying a fee.
  • Travellers are entitled to a price reduction and/or compensation if services are not delivered as contracted or are improperly performed.
  • The organiser must provide assistance to travellers in difficulty, including support with health services, local authorities, or alternative arrangements.
  • If Go Globe (Yorkshire) Ltd becomes insolvent, payments will be refunded. If insolvency occurs after the start of the package and transport is included, repatriation of travellers will be guaranteed.


Insolvency Protection


Go Globe (Yorkshire) Ltd provides financial protection through:


  • Civil Aviation Authority (CAA) – for flight-inclusive packages.
  • Travel Trust Association (TTA) – for non-flight packages.


If services are denied due to insolvency, travellers may contact:


CAA: Gatwick Airport South, West Sussex, RH6 0YR

Tel: 0333 103 6350 | Email: claims@caa.co.uk



Travel Trust Association (TTA): St Andrews House, West Street, Woking, Surrey, GU21 6EB

Tel: 01483 545 780 | Website: www.thetravelnetworkgroup.co.uk